Service Affordability Support

Telecommunication services can be expensive, so Tbaytel offers a number of different ways to make our products and services more affordable to those who require some assistance.

  • Phones for Families

    The Phones for Families Program is a partnership between Tbaytel, Thunder Bay Catholic District School Board, Lakehead Public Schools, Lakehead Social Planning Council/211 North, United Way of Thunder Bay and District of Thunder Bay Social Services Administration Board. Through this program, eligible families with a child(ren) in either school board are provided a landline at no cost.

    Application forms can be accessed at the schools and once completed, the schools will submit the forms to Lakehead Social Planning Council/211 North for their review and consideration.

  • Connecting Families Program

    Tbaytel is a participating internet provider in the Connecting Families Initiative with the Government of Canada, bringing affordable internet access to to our community. Eligible families will receive a letter from the Government of Canada which includes an access code. The only way to sign up for this initiative is by receiving a letter from the Government of Canada with an access code.

  • Newcomer Support

    At Tbaytel, we want to do our part in assisting all newcomers settle comfortably in Thunder Bay by providing Tbaytel services as easily as possible. All requests for support must be initiated by the newcomers' sponsors and must filter through Tbaytel's Contact Centre at 623-4400.


For more information on our service affordability program, please contact us.


Contact Us
Service Affordability Support2019-04-04T21:04:04+00:00